Troubleshooting

Troubleshooting Daily View

Most problems have a simple cause. Find yours below. If you are still stuck, email us and a real person will help.

By Phil Martin, founder of Daily View · 6 minute read

The screen isn’t updating

1. Look at Devices on the dashboard. Online means it checked in within the last few minutes.
2. If it says Offline, check the tablet is plugged in, switched on and connected to Wi‑Fi.
3. A small “Offline — showing the last update” notice on the screen means it has lost its connection. It keeps showing the last update and catches up by itself when the Wi‑Fi returns.
4. If it is online but looks wrong, select Refresh display on its card in Devices. It reloads within about a minute.

An event is missing from the screen

• Check the date, and that Show on Daily View is ticked.
• The screen shows only a few events at once (see Events shown on display in Settings) and only today’s.
• Finished events may disappear, depending on Show past events in Settings.
• A cancelled event is not shown.

A pairing code isn’t accepted

• Codes work for 15 minutes and only once. In Devices, select Generate new code and try again.
• Codes never contain the letters O or I, or the numbers 0 or 1, so there is no need to guess between them.
• After several wrong attempts the screen asks you to wait a few minutes. That is to keep your account safe.
• On an iPad or Android tablet, open Daily View from its home screen icon before pairing. See Setting up the screen.

The screen asks to be connected again

“This screen is no longer connected” means it was removed or switched off in Devices. Reactivate it if needed, generate a new code and enter it on the screen.

You can’t sign in

• Use Email me a secure sign-in link on the sign-in page: no password needed.
• Or use Forgot password? to set a new one.
• Check you are using the email address your invite or sign-up link was sent to.

Replacing a screen

Set up the new tablet as in Setting up the screen, using Add device or Generate new code. Then remove the old screen in Devices so it no longer has access.

Reference codes

If the screen shows a message with a short code (like K7QX2), tell us the code. It lets us find exactly what went wrong without needing anything else from you.

Need a hand? Email support@dailyview.org.